Cloud engineering

Asset & Wealth Management

Challenge: Asset & wealth managers face various issues in client communications such as, lack of personalized content for client, time constraints to tailor messages, erroneous & inconsistent relay of information leading to an overall failure to effectively communicate with a client damaging reputation and relationships.
 

Solution: PwC's services and capabilities are scalable and personalized to clients' needs based on extensive industry experiences in client acquisition and interactions. It uses modern technology e.g. generative AI (GenAI), PwCs proprietary datasets to help improve how AWM firms engage with customers, enabling advisors to have the deeper interactions with clients and leading to cross sell and up sell opportunities.
 

Impact:

• Increased efficiency and productivity by summarizing client conversations for wealth managers
• Cross sell and Up sell opportunities​ by combining clients’ investment history and data stored in CRM, other sources as the context during communication​
• Provide chats to clients relaying active interactions, answering targeted questions leading to deeper relationships

Banking & Capital Markets

Challenge: Today, businesses are unable to have the services approved for cloud migration due to lack of clarity across cybersecurity, data, and technical requirements thus finding themselves maintaining legacy systems and expensive hardware that is unable to interoperate with modern technologies – hindering innovation.
 

Solution: We design and operationalize a holistic, multidimensional foundational model - across the business - to combine advanced architecture, app and data capabilities, cybersecurity, and tech controls for cloud acceleration. We utilize cloud engineering and product management model foundations in an undiluted way that enables acceleration while achieving business transformation goals.

Impact:

• Establish a permit to deploy for the business units of a bank to help unlock business value for their initiatives.
• Align different stakeholders to create a unified backlog of meaningful work to help reduce labor thrashing and wasted expense
• Drive visibility and measurement around cloud that can surface to the board for ROI and KPI needs

Consumer Markets

Challenge: Retailers are grappling with the challenges posed by evolving customer expectations, consumer behavior, and rapid digital growth. The absence of an integrated omnichannel strategy has led to fragmented cross-channel customer experiences, inefficient inventory management, and siloed data – hindering the customer experience and resulting in lost revenue.

Solution: By prioritizing a customer experience that is frictionless with an "anywhere retail" philosophy to unlock strategic insights early in the sales cycle, retailers can maintain competitive edge, and develop operational resilience.​ In order to buy, fulfill, and return anywhere – consistent, real time product data needs to be available across channels. By leveraging our retail cloud ecosystem, reference implementations supporting omnichannel integration, and canonical data models, we will enable you to exceed customer and workplace expectations with a seamless experience.

Impact:

• Provide centralized data by integrating various master and transactional data to enable customers to buy, retailers to fulfill, and service reps to assist any channel for any order​
• Reduce costs and increase fulfillment speed by improving the placement of stores, warehouses, and inventory, ultimately increasing gross margin​
• Aggregate data from various channels, allowing comprehensive analysis of customer behavior for informed decision-making and demand forecasting

Challenge: Utility companies are under pressure to meet shareholder performance expectations. Grid modernization, legacy systems, an aging workforce and governmental regulations pose substantial challenges when addressing employee and customer demands. As a result, there is a need to harmonize and integrate unstructured and structured data to efficiently improve operations and meet the needs of employees, customers and regulators.

Solution: Integrated, cloud-enabled solution - combined with a deep understanding of industry data – leverages data to enhance models and processes for this regulated industry. Our offerings utilize modern cloud technologies to enable utilities to be proactive around information and insight management by strategically integrating field operations data, customer data and financial data; driving a culture of innovation, improved operational excellence, compliance and reliability, and an enhanced customer experience.

Impact:

• Improved efficiency & decision-making
• Better employee & customer experience
• Increased information, reaction and responsiveness with all stakeholders

Challenge: Providers are faced with increasing cost pressure and expectations for data-drive insights. ​Legacy Epic implementations on-premise reduce speed-to-value of data, and system scalability and increase security risk while hindering organizations' ability to build/deploy solutions that help clinicians deliver more efficient, better outcomes.

Solution: Modernizing and migrating Epic on Cloud - using PwC's business and industry experience and technical accelerators - allows companies to focus on the key business outcomes, not just infrastructure, to help drive data driven decision making for a better patient and physician experience while reducing capital expenditures, right sizing environments quickly and easily, and increasing the level of security.​

Impact:

• Patient experience​: Improved patient experience, streamlining critical care, reducing clinical care variation and improving patient quality and safety. 
• Clinician experience​: Improved clinician experience with more time for patients with automated workflows and physician co-pilots​
• TCO savings: Total cost of ownership savings through continuous optimization, re-engineering workloads, and utilizing cloud tools to help increase efficiencies
• Enhanced security: ​Robust security features and more rigorous security audits and certifications results in greater protections from cyber threats and other security breaches​

Challenge: Between the need to interact with an increasingly digital world and persistent operational disruptions, the effective use of technologies in supply chains has become more critical. In addition to lowering costs, improving efficiency, and building resilience, digital investments can mitigate risks and address sustainability issues, as well as enable a 360-degree view of business and customer insights.

Solution: PwC can help companies build an effective digital supply chain strategy, and support end-to-end implementations – to help decrease disruption and increase ROI. Through insights via modern digital technologies, we can help improve availability, performance and quality of your manufacturing process.

Impact:

• Better visibility leading to improved decision-making​
• Process optimization & efficiency​
• Increase overall equipment effectiveness​

Challenge: Regulatory changes require insurers to recalibrate and report on risks more frequently and provide disclosures with additional granularity. Additionally, ongoing market volatility creates a need for real-time scenario planning, capital management, forecasting and reporting. M&A activities and market competition requires companies to integrate acquired blocks of business and gain efficiency through reduced OpEx.

Solution: Our Advanced Finance Analytics solution gives the C-Suite access to real-time financials and the ability to run multiple scenarios with the click of a button. This modern cloud data solution brings together policy, actuarial, financial accounting, investments and tax onto a single platform to streamline processes and improve controls. Organizations can have the power to onboard new blocks of business more readily while also reducing the close cycle and manual hands offs in the process.

Impact:

Significant Reduction business closure TAT

• Early Business Closure Process
• Process Driven Closure
• No Manual Intervention
• Automated end to end FAIR process with Integrated Data Flow

Improved operational efficiency and costs

• No manual handover of data between business (error reduction)
• Automated process to reduce time
• and effort for data consolidation
• Improved efficiency and reliability
• of reported numbers

Enhanced controls and complete audit trail

• Visualization for data controls including trend reports
• Technical and functional checks
• Significantly reduced time and effort on numbers validation
• Single and complete data for Audit

Challenge: Growing trial design complexity and costs, competition for patients, fewer drug approvals and focus on reducing patient and site burden while increasing patient diversity has led pharma to invest in decentralized trial (DCT) delivery and analytics, automation and cloud technology. Trial design is largely still a very iterative process with many handoffs that often extend timelines.

Solution: There is a large opportunity for AI and automation across the clinical development lifecycle. Our integrated clinical trial design capabilities help drive intelligent automation & insights enabling sponsors to improve protocols for enrollment potential, costs, patient burden, diversity & quality.

Impact:

• Accelerated timelines​ - Faster time to market and product launch (25% acceleration in timeline)
• Reduced trial costs​ - Improved operational efficiency and reduced study execution costs, 40% cost avoidance and savings
• Reduced patient burden​ - Lower overall patient burden, reduced discontinuation rates, and improved patient diversity

Challenge: Private equity companies struggle to unlock value in a consistent and expeditious way when carving out portions of their PortCos to operate independently. ​Technology and operational entanglements limit clean and clear divestitures which can delay achieving independent operations.​Tech design decisions and deployment delays often increases the duration of TSAs resulting in deal value leakage.

Solution: By accelerating the processes to make design decisions, bringing cloud service providers’ specific pre-built assets, industry specific solutions, and favorable vendor relationships, PwC can help accelerate the time needed to bring a carveout to independent operations and divestiture. Our cloud foundation, migration, and security assets minimizes TSA timelines and thereby reduces the deal value leakage.

Impact:

• Turnkey Solution: Supporting PortCos from design to execution​, clarity on the time and scope impact of the carve out​, pre-built assets ready to deploy for independent operations
• Time-to-Value: Decreased time to stand up independent operations from a PortCo carve out​, expedited path for key decisions on the structure and tech architecture for the carve-out
• Modern technology platform: Enhanced agility to support new systems and applications, shed redundant systems, and support company in future deals through the rapid deployment of cloud capabilities

Challenge: A leading telecommunications company has a rich 20 plus years of data platform that carries a lot of technical debt, reaching end of life, sub optimal user experience and contributes to significant operating costs. The layers and layers of coding within the system generates cascading issues across data quality, pressure to meet SLAs and generation of analytics models, which are time-consuming and costly to resolve. Additionally, the siloed and limited datasets contribute to business inefficiencies, hindering informed decision-making and complicating efforts to meet customer needs.

Solution: Our tech enabled, business first approach has showcased our depth in engineering, demonstrating industry-leading capabilities, experience, and credibility to deliver transformational outcomes. Our ability to tie technical assessment to business outcomes and ROI is helping the company create a solid business case for change, and through our migration efforts, they are focused on achieving quick wins and meaningful impact.

Impact: Through our approach, the company is currently:

• Modernizing over 4PBs of data, 43k+ pipelines, that impacts over 700 boundary systems, 6,000+ users, running more than 50,000 queries per day
• Foundations that shape decision intelligence through AI/ML and Gen AI capabilities
• Offering a consistent data processing framework from 16 to 5, offering a significant reduction in support costs and streamline support functions
• Transforming data discoverability, data availability and data collaboration via their marketplace
• Establishing the foundations of the client becoming a “real time enterprise”, Improving capabilities and access to real-time insights, leading to enhanced customer interactions and outcomes